Frequently Asked Questions

Do you ship outside the US?

No. BK Drip delivers within the United States only. See our Shipping Information page for delivery times and tracking.

How long will my order take?

US standard delivery is typically 2–3 working days, and express US delivery, where available, is typically next working day. Orders are normally dispatched within 1–2 working days.

How do I track my order?

After you order, you will receive an order confirmation by email with your order number. Once your order has been dispatched, you will receive a tracking link by email.

Can I change or cancel my order?

Contact us as soon as possible with your order number. If your order has not yet been dispatched, we will do our best to change or cancel it. Once an order has been dispatched, it cannot be changed, but it can be returned under our Returns Policy once it arrives.

What is your returns policy?

You have 7 days from delivery to return an item in its original condition, unworn with tags attached. Return postage for a change-of-mind return is paid by you; faulty or wrong items are covered by us. Full details are on our Returns Policy page.

How do BK Drip products fit?

Fit details are shown on each product page. As a general guide, if you are between sizes, we recommend sizing up. If you are unsure, contact us before ordering and we will help you choose.

What payment methods do you accept?

We accept major debit and credit cards, PayPal, and pay-later options including Klarna, subject to eligibility. See our Pay Later FAQ for details.

Do you have a loyalty programme?

Yes. BK Drip Rewards lets you earn points on purchases and redeem them against future orders, with early access to drops and a birthday treat for members. See our Loyalty Program page.

Do I need an account to order?

No. You can check out as a guest. Creating an account makes reordering easier, lets you track orders, and is how you join BK Drip Rewards.

Who do I contact with another question?

Use the form on our Contact page. Please include your order number if your question is about an existing order, so we can help you faster.